I originally went to Jerry Seiner to have my SUV serviced, not to purchase a new car. After talking to Scot Philips and driving some cars, I ended up with a beautiful used GMC Acadia! Scot was informative, efficient and patient and even stayed late to get all the paperwork taken care of! Thanks so much Scot! Definitely recommend this dealership! Shout out to Noelle for her help!

Scot did a great job as did Brad. We ran into a few hiccups with a new computer system and a few other things but Scot and Brad made it right. Thanks guys! Great job working through everything.

I started considering a mid sized truck about a year ago. I narrowed the options to either a Chevy Colorado or GMC Canyon. The Canyon had a nicer interior, better lighting, and overall for me, a better aesthetic. I had a pretty specific timeline to make the purchase and narrowed it down to four dealerships in the SLC area. (I live in SW Wyoming and there is no GM dealership in my town.). Of the four dealerships, Scot, Brody, and the crew at Jerry Seiner were the most responsive, and gave the best Out The Door price in the truck ... Read More

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Google - Nov 10, 2026

I started considering a mid sized truck about a year ago. I narrowed the options to either a Chevy Colorado or GMC Canyon. The Canyon had a nicer interior, better lighting, and overall for me, a better aesthetic. I had a pretty specific timeline to make the purchase and narrowed it down to four dealerships in the SLC area. (I live in SW Wyoming and there is no GM dealership in my town.). Of the four dealerships, Scot, Brody, and the crew at Jerry Seiner were the most responsive, and gave the best Out The Door price in the truck with the options a wanted. The made the text/email/phone transaction very simple and I ended up was a gorgeous truck at exactly the price I was looking for. There were no high pressure tactics, or slimy car dealer moves through the entire transaction. After I wear this truck out, I’ll definitely be back.

Our car was having some issues and we pulled into Jerry Seiner GMC unannounced. The service advisor worked to get our car squeeze it to their schedule the next day. They kept us abreast of what troubleshooting was done, etc. When all said and done, the Service Advisor met us at the dealership early in the morning to give us our keys to allow us to get back on the road.

Listening to a female, which is a pleasure to have happen. Giving me exactly what was going to happen to my car. Such a great place to wait while they worked on my car.Such great personalities from everyone I dealt with. I will go there every time I need help with my Buick.

Great service, in and out quickly, with very helpful and knowledgeable staff

Blake over in the service dept got me all taken care of. Had an issue come up that was not their fault and they offered to fix it for me at a discount just due to the inconvenience, appreciate you all!

My wife and I came into Jerry Seiner GMC in Bountiful, UT to compare pricing between three different truck manufacturers. We never made it to the other two. We were treated very well and are very happy with our purchase.

Edit: I initially left a 5 star review . Changing it now. I was never ever informed of any fees I had to pay until after I showed up to pick up the car. They need to inform their customers prior to doing anything on their vehicle of how much things cost. Even if it’s just an estimate.

Mike worked with us and helped us through the process. Jackson was efficient in explaining the financial end. We were able to buy the car and pick it up the same day.

Great experience. Highly recommend!

I don't know how it happened but I am constantly getting phone calls, texts, and emails for other people's cars service reminders. I've tried talking to them about it and it doesn't get better. It's been 2 years and I get dozens of emails per day. I regret buying my vehicle there, and getting any service done there.

Did amazing job with working with me and my husband on getting him in the truck he wanted very thorough amazing to work with and truck was clean and detailed before we even drove off the lot

Scot was awesome, it was great working with him!

Shout out to Jeremy in the service dept. In a world where customers aren’t treated very well anymore Jeremy was 110% on it. He welcomed me to the service center, went through all the concerns and kept me informed like he said he would. I appreciate being treated like a real human instead of just a revenue provider. Thanks.

Great experience! Made an appointment and I was in and out. Everyone is so kind and professional

Bobby and Conner were excellent, made the whole process personal. great job guys 👍

Great Service. Got me in and out for an oil change. Thanks Blake.

Service department really cares about their customers

Jerry Seiner GMC north salt lake was great to work with Ashly was up front about everything and Brody was fantastic to work with will definitely go back!

Great service, friendly crew.

Bobby and John were amazing yo work with! Would highly recommend to anyone wanting a great buying experience.

Bryan Muse and the GM Jon were awesome to work with. I really appreciated the communication; and effort and time they spent with me. I’m confident when you buy a car from these guys, you’ll be well taken care of, and the car will be too. The GM ensures a high standard for the used cars he sells. A very trustworthy group. I recommend them to anyone.

Mike Matthews was great to work with. He worked diligently on making sure everything went as smooth as possible. Mike shined when getting the upgrades installed on the truck & when we had issues/hiccups on the installation of the upgrades on the new truck, he made sure everything was taken care of properly and would go above and beyond to drop off a rental & pick my truck up to make it more convenient. I highly recommend Jerry Steiner @ the Bountiful location and Mike Mathew’s is your man!!!

I brought it in for a service before the recommended time because it was doing a weird jerking thing when I slowed down, I told them to check what that was. They didn't check it and when I asked they just tried to make me fix the thermostat for a thousand dollars and "maybe it will magically fix the jerking problem" Turns out it's of course the transmission. They don't do thorough checks at all and just try to get you serviced as fast as possible and spend money on things that don't matter.

Had an excellent experience working with Bobby for a recent purchase and trade. Was able to complete all financials and paperwork remotely. Straightforward pricing, no surprises, no hassle. Bobby also had my new vehicle ready to roll the day I arrived. Quick transfer. Seamless. Post closing Bryan was more than fair in handling an unexpected issue, going as far as coordinating a service appointment for me back in my home state. Great work and experience all around.

Great experience with Justin Gonzalez and the their Finance guy who I forgot his name! But he was great as well. Will recommend to others!

I took my truck in on a Wednesday at 8am. They called me on Friday and said the truck was ready. I did not make it out of their driveway and the same message I brought it in for was on my dash. I turned around and brought it right back. The service Manager said he would get it right back in to find the problem. Friday evening I get a call. They could not get it in to find the problem. Now they are closed for the weekend. I did get a call Monday morning that their diesel mechanic ... Read More

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Google - Oct 2, 2026

I took my truck in on a Wednesday at 8am. They called me on Friday and said the truck was ready. I did not make it out of their driveway and the same message I brought it in for was on my dash. I turned around and brought it right back. The service Manager said he would get it right back in to find the problem. Friday evening I get a call. They could not get it in to find the problem. Now they are closed for the weekend. I did get a call Monday morning that their diesel mechanic called in sick and it would not be until Tuesday that they would get to my truck. I waited all day Tuesday for a call to pick up my truck. I called at 4pm figuring they were just busy. I spoke with the service manager. They still had not got my truck in. No excuse or apology. I asked what is the hold up? He said well we have the parts but the diesel mechanic was backed up. He told me they would definitely get it in on Wednesday. The price $1900.. I received no call all day Thursday. But they were kind enough to send me a text at 5:30pm that the truck was FINALLY ready for pickup. They close at 6. Now after 9 days of having my truck I go in to pick it up on Friday. The guy tells me it is almost $2500 for the repair. I ask about the service manager telling me on Tuesday nite that the cost would be $1900??? So the agent goes to the back and magically comes back with a invoice of $1875. No apologies for having my truck for 9 days. No apologies for not fixing the truck properly the first time. I would never suggest anyone use this shop for repairs! They have no customer service skills, they have no sense of urgency what so ever. But they are happy to charge you $210/hr to work on your vehicle!! I would give them a zero but it was not an option. Good Luck taking your vehicle to this shop!

Bobby was great to work with!! Listened to what I was wanting and answered all questions and didn’t pressure me throughout the process.

This is the best GMC dealer in the Salt Lake area my sales rep was Bobby West he got me a great deal on a 2026 GMC Sierra 1500 and I also got what I wanted on my trade in I drove down from Idaho Falls it was worth the drive because the GMC dealers out here don’t give deals I highly recommend this dealer if your in the market for a new Truck or SUV

Justin Gonzalez is the man! This was the most painless experience I have ever had at a dealership!

Bobby was awesome to work with from start to finish! He made the entire process of getting my GMC truck easy, straightforward, and stress-free. He was professional, knowledgeable, and never made me feel pressured or rushed. He answered all my questions and made sure I was taken care of throughout the whole process. Definitely a 5-star experience. If you’re looking for a new GMC, I highly recommend asking for Bobby!

Great overall experience. Bryan did an excellent job on the financial end and getting us what we needed. Bobby filled in for who we originally were working with after making the drive from Idaho Falls.

Shai & Cha were very helpful, friendly and professional. I did not feel at all pressured to make a decision. I knew what I wanted to buy and they found one for me. They answered my questions about the new truck and available options. Everyone from sales to financing was great. I feel like i got a fair deal on a great new GMC truck.  Thanks

Bald Bobby West did me right. I felt like he was on my team the entire time throughout the entire process. Got me the truck I wanted for a great price. Ask for Bald Bobby when you come. You won’t regret it.

I am currently in the process of purchasing an SUV for my transportation business, and my requirements are a little different. I’m specifically looking for a black-on-black SUV with low mileage and a great deal. I have been working with Noelle Morgan and Justin, and they have both been absolutely amazing and incredibly helpful throughout the process. Noelle has gone above and beyond—she even responds to my calls and texts on her days off and weekends. That level of dedication and customer service truly means a lot to me. I sincerely appreciate both Noelle and Justin for their ... Read More

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Google - Sep 6, 2026

I am currently in the process of purchasing an SUV for my transportation business, and my requirements are a little different. I’m specifically looking for a black-on-black SUV with low mileage and a great deal. I have been working with Noelle Morgan and Justin, and they have both been absolutely amazing and incredibly helpful throughout the process. Noelle has gone above and beyond—she even responds to my calls and texts on her days off and weekends. That level of dedication and customer service truly means a lot to me. I sincerely appreciate both Noelle and Justin for their professionalism, patience, and outstanding support. Thank you both for making the car-buying experience so positive! 🙏

Terrible experience told me an hour for an oil change is been over 2 1/2 hours and still nothing didn’t even tell me and Weir very rude when I asked. People also have jobs and have to work and are late and are losing money.

Service advisor went out of his way to get me in the same day. Great service and customer care.

⭐⭐⭐⭐⭐ Huge shout-out to Bryon and the service team at Jerry Seiner GMC! I needed a new custom tire installed on Ruby (my GMC Sierra Denali 3500 dually) today, and Bryon made the entire experience outstanding. There was a little confusion initially with the warranty coverage, but he was patient, professional, and worked through everything with me until we got it handled. They were able to get the tire installed quickly, and they even arranged an Uber so I could make an appointment and get back while Ruby was being worked on. Bryon treated me incredibly well from start to finish. Great ... Read More

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Google - Aug 28, 2026

⭐⭐⭐⭐⭐ Huge shout-out to Bryon and the service team at Jerry Seiner GMC! I needed a new custom tire installed on Ruby (my GMC Sierra Denali 3500 dually) today, and Bryon made the entire experience outstanding. There was a little confusion initially with the warranty coverage, but he was patient, professional, and worked through everything with me until we got it handled. They were able to get the tire installed quickly, and they even arranged an Uber so I could make an appointment and get back while Ruby was being worked on. Bryon treated me incredibly well from start to finish. Great guy, great customer service, and exactly how a dealership service experience should be. Highly recommend Jerry Seiner GMC. Bryon, thank you for taking such good care of me and Ruby!

Mike has been great to work with fast responses, made it quick and easy to purchase our new 2025 savana for our business. Thanks again!

Wow. What an awesome experience. Brodie and Scot were amazing and so helpful. Got us into an incredible vehicle at an incredible price! They made it so easy. After all the other places telling us that we didn’t qualify, or, twice a month payments. Even was told $600 a month payments at other places! Insane in this economy! I should have came here first but all the cars are so nice that I didn’t think we would qualify. We got immediate qualification and payments less than half of what the other people were asking. I recommend going to Jerry ... Read More

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Google - Aug 13, 2026

Wow. What an awesome experience. Brodie and Scot were amazing and so helpful. Got us into an incredible vehicle at an incredible price! They made it so easy. After all the other places telling us that we didn’t qualify, or, twice a month payments. Even was told $600 a month payments at other places! Insane in this economy! I should have came here first but all the cars are so nice that I didn’t think we would qualify. We got immediate qualification and payments less than half of what the other people were asking. I recommend going to Jerry Seiner if you’re looking for a great vehicle and a fair deal.10/10 ⭐️

I always receive the best service from Jerry Seiner NSL!! Thank you Blake and team!

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Extremely unprofessional experience – Avoid this dealership I am writing this review to warn others about the incredibly poor experience I had attempting to purchase a vehicle from Scott Layton at Jerry Seiner . Over the course of 2 weeks. I was given the absolute run-around. I spent significant time coordinating with Scott Layton, only to be told repeatedly that the vehicle I was interested in was unavailable, then suddenly available, and then unavailable again. I requested clear communication throughout this process, but the inconsistency felt intentional and dismissive of my time. The final straw occurred when I made the trip to the ... Read More

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DealerRater - Jun 14, 2026

Extremely unprofessional experience – Avoid this dealership I am writing this review to warn others about the incredibly poor experience I had attempting to purchase a vehicle from Scott Layton at Jerry Seiner . Over the course of 2 weeks. I was given the absolute run-around. I spent significant time coordinating with Scott Layton, only to be told repeatedly that the vehicle I was interested in was unavailable, then suddenly available, and then unavailable again. I requested clear communication throughout this process, but the inconsistency felt intentional and dismissive of my time. The final straw occurred when I made the trip to the dealership to finalize the purchase, only to be informed upon arrival that they had sold the vehicle to someone else. There was no courtesy call, no heads-up, and no accountability for the wasted time and energy I invested based on their information. Dealing with Scott Layton at Jerry Seiner has been an exhausting and disrespectful experience. If you value your time and honesty in business dealings, I strongly suggest you take your business elsewhere. I wouldn’t take a car for free from Jerry seiner . Lost a customer for life, and I have purchased cars from them before!

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After coming here 4 times for oil changes and have a horrible experience the last 2 times, I decided that I will never come back again. The last time I was here I ended up getting my car back with a broken windshield and did not get anyone interested on actually taking care of that for me (ended up getting tired and replaced the windshield myself, which cost over 700 dollars). Today I gave another chance and brought my car again for an oil change and mentioned that the fuse for the front camera was probably burned, just as the one for the ... Read More

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Google - Jun 1, 2026

After coming here 4 times for oil changes and have a horrible experience the last 2 times, I decided that I will never come back again. The last time I was here I ended up getting my car back with a broken windshield and did not get anyone interested on actually taking care of that for me (ended up getting tired and replaced the windshield myself, which cost over 700 dollars). Today I gave another chance and brought my car again for an oil change and mentioned that the fuse for the front camera was probably burned, just as the one for the charging port and asked if they could take a look (nobody at any time mentioned that there would be a 240 charge just for a 5 min look on what was actually wrong). Without doing any service for the charging port after me declining the service to be done, they still wanted to charge 240 dollars just for the fact that they look at it. If that is their price, fine (too price), I'm not exactly mad for the price, I'm upset for the fact that nobody had informed the charge for the diagnosis upfront. I would have said no right away. After complaining they took off the price but clearly were very rude at me, making an extremely upset face and making a very unfortunate comment. I was never so bad service at a place like I have been here. I'm definitely never coming back here again and recommend any customer to actually look at other Jerry Seiner for services, just not the one in North Salt Lake.

I purchased a brand new 2024 GMC 3500 Duramax Ultimate from Jerry Seiner North Salt Lake, and I was extremely disappointed. They told me the truck does not include any free service package or complimentary oil changes, which is standard with this trim level at every other dealership I’ve checked. Felt like they either didn’t know their own product or intentionally misled me on the perks that should come with a truck at this price point. Very poor experience for a high-end purchase.

Filled out the credit app and negotiated a deal on a car, only for them to sell it out from under me as they got offered more for the vehicle. I buy 5+ cars a year and have never had a worse dishonest experience.

Dear General Manager, I am writing regarding my purchase of a 2025 Kia Sportage on September 23, 2025. At the time of purchase, I signed a retail installment contract reflecting an APR of 11.89% and took possession of the vehicle under the understanding that the financing agreement had been completed. Approximately 70 days later, I was contacted by the dealership and informed that the bank had declined the original financing. I was asked to return to the dealership and was required to sign a new contract on December 4, 2025 with a significantly higher APR of 15.53% in order to keep the vehicle. Because of the extended delay ... Read More

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Google - Mar 11, 2026

Dear General Manager, I am writing regarding my purchase of a 2025 Kia Sportage on September 23, 2025. At the time of purchase, I signed a retail installment contract reflecting an APR of 11.89% and took possession of the vehicle under the understanding that the financing agreement had been completed. Approximately 70 days later, I was contacted by the dealership and informed that the bank had declined the original financing. I was asked to return to the dealership and was required to sign a new contract on December 4, 2025 with a significantly higher APR of 15.53% in order to keep the vehicle. Because of the extended delay between the original contract and the notification that financing had not been approved, I believe the financing process was not handled in a timely manner. I felt placed in a position where I had little practical choice but to accept the new terms in order to retain the vehicle. Additionally, when I returned to the dealership to sign the second contract, my co-borrower—my father—was not required to be present, even though he had been part of the original financing agreement. This created further concern for me regarding how the financing change was handled. Given these circumstances, I would respectfully request that the transaction be unwound so that I may return the vehicle and have the loan cancelled. I would prefer to resolve this matter directly and amicably. However, if we are unable to reach a resolution, I will need to pursue formal review through the Utah Motor Vehicle Enforcement Division, the Utah Division of Consumer Protection, and the Consumer Financial Protection Bureau. Thank you for your time and consideration. I appreciate your review of the situation and look forward to your response. Sincerely,

had to take my truck back after they did not fully tighten the oil drain plug and oil filter. Went out to drive my truck the day after service and there was a large puddle of oil all over my garage floor. I look under my truck, and you can see the oil dripping.

I told them exactly what I was looking for and my hard non negotiable when it came to my purchase. The vehicle I was looking at had a missing SD card. I told Scot if it’s not working or going to cost extra to fix/replace I just wanted to look at a different vehicle. He went and spoke to the sales manager who told him that they won’t let something like that stop a sale and that they would take care of it, because it was the end of the month and another sale would be a ... Read More

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Google - Mar 8, 2026

I told them exactly what I was looking for and my hard non negotiable when it came to my purchase. The vehicle I was looking at had a missing SD card. I told Scot if it’s not working or going to cost extra to fix/replace I just wanted to look at a different vehicle. He went and spoke to the sales manager who told him that they won’t let something like that stop a sale and that they would take care of it, because it was the end of the month and another sale would be a bigger bonus. Scots words on this bonus. On my drive home after purchasing the music was going in and out, no gps, no working onstar. I figured I would look at all the settings once home and not driving. Half way home and we all were feeling nauseated and had headaches. The next day I spent 3 hours trying to get the TVs, onstar, and gps working. In that time i was getting sick. I called my spouse out and asked if there was an exhaust leak into the car. He sat helping me for about 30 mins and was sick already. They not only sold a vehicle that I told them I wouldn’t want if there was tech issues but they also sold me a vehicle with an EXHAUST LEAK. They later admitted to knowing it had the leak and sold it anyways. They then said they would fix it and not to worry about it. During the repair I was out of a vehicle and told they were upside down on this deal. They were not the nicest when it came to honoring THEIR mistake. They tried to make it MY fault. Since we caught the exhaust leak they now refuse to honor the technical issues i told Scot i wouldn’t buy if it had. I paid the extra cost for these added features and I cannot even use them or get my money back for it. (Test drive was without SD card so the tech didn’t work during) this is the absolute worst experience I have ever had with purchasing a vehicle. Blake and Richard in sales don’t care about concerns and just rush customers out. It took 5 days for a vehicle service report on past repairs and the EXHAUST LEAK WAS NOT LISTED. I will not continue business with a corrupt company who is willing and shameless in poisoning a family. If they would have just apologized and corrected the mistake we would have been back for the truck we told Scot we wanted. But this was handled all wrong and they have tried blaming me for catching their mistakes they knew about.

If it is important to you for the service technician to replace the oil in your engine and put the oil pan plug back after a simple oil change, don’t go here!

I recently had a very frustrating experience with Jerry Seiner GMC South Jordan. For over a week, I attempted to get clear information about a vehicle I was seriously interested in purchasing. Unfortunately, the communication was consistently poor. The salesperson was unresponsive and did not provide clear answers to several important questions I had about the vehicle. I also made multiple requests to speak with a manager and never received a call back, which was extremely disappointing. In addition, I asked several times for clean, updated photos of the vehicle, and that request was never completed. As a serious buyer, ... Read More

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DealerRater - Feb 12, 2026

I recently had a very frustrating experience with Jerry Seiner GMC South Jordan. For over a week, I attempted to get clear information about a vehicle I was seriously interested in purchasing. Unfortunately, the communication was consistently poor. The salesperson was unresponsive and did not provide clear answers to several important questions I had about the vehicle. I also made multiple requests to speak with a manager and never received a call back, which was extremely disappointing. In addition, I asked several times for clean, updated photos of the vehicle, and that request was never completed. As a serious buyer, I expected basic professionalism, transparency, and timely follow-up. Customer service plays a major role when deciding where to purchase a vehicle. Based on my experience, I did not feel valued as a potential customer and ultimately decided to take my business elsewhere. I hope management takes this feedback seriously and works to improve communication and follow-through for future customers. I have receipts proof of everything.

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I was quoted $20 for a key but when I went in the tech said it would cost $50 to cut the key. He said he would check with his service manager and I should waiting the waiting room. I waited twenty minutes. They ghosted me so I left.

I believe that to avoid all these problems, they should inform customers from the outset, before making the sale, about the potential problems that may arise later, instead of simply assuring them that the car is in optimal condition and offering warranties that ultimately don't help at all. Another point is that they shouldn't waste customers' time and money unnecessarily. When customers call to find solutions, they are simply told to take the car to a mechanic for a diagnosis and then call the warranty company. I had to take the car to several mechanics to confirm the ... Read More

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Google - Jan 27, 2026

I believe that to avoid all these problems, they should inform customers from the outset, before making the sale, about the potential problems that may arise later, instead of simply assuring them that the car is in optimal condition and offering warranties that ultimately don't help at all. Another point is that they shouldn't waste customers' time and money unnecessarily. When customers call to find solutions, they are simply told to take the car to a mechanic for a diagnosis and then call the warranty company. I had to take the car to several mechanics to confirm the problem, and to my surprise, when I called the warranty company, I was told I shouldn't have done that. The correct procedure was to call the dealer, and they should have scheduled an appointment for me to bring the car in for a diagnosis, and then they would send it to the warranty company themselves. Finally, they called me one day to tell me that the problem was the one I had already reported and that they would call me back on Monday with an update, which never happened.

Overpriced (bought the same 3500 this week for $4,000 less) and the worst sales experience I’ve ever had.

They did not keep a promised completion date. The only time I was ever informed was when I called to check. Dropped off Monday morning and forgotten about until Thursday. None of which would have been a problem but I was told service would be done same day as drop off. So I was left without a car and promised again would be done the following day. That as well turned out to be false. I get accidents happen but I’m pretty impressed with my overall experience.

Absolutely one of the worst service department experiences. Took a Yukon in for an oil change that came with the purchase. Came back 3 hrs later and they hadn’t done anything. Had also requested my steering wheel get adjusted under warranty. They finally got the oil changed after 4hrs and said I would have to come back to get the steering adjusted. Schedule an appointment for week later requested a loaner car due to the first issue two days later they still hadn’t looked at our Yukon returned the loaner car after wasting days of our time.

Seiner pricing is “for everyone” until it’s not. Not a big reviewer but this one just irks me a little. Went in on Friday evening to check out a couple vehicles. I asked about the seiner price and was told it’s for everyone, That’s nice basically the best price the dealer can do that will lead to a haggle free buying. Came in the next day and worked out a deal for the vehicle I wanted which was essentially the “seiner price”. Had checkbook out ready to put down the deposit and when truck arrived seal the ... Read More

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Google - Oct 11, 2025

Seiner pricing is “for everyone” until it’s not. Not a big reviewer but this one just irks me a little. Went in on Friday evening to check out a couple vehicles. I asked about the seiner price and was told it’s for everyone, That’s nice basically the best price the dealer can do that will lead to a haggle free buying. Came in the next day and worked out a deal for the vehicle I wanted which was essentially the “seiner price”. Had checkbook out ready to put down the deposit and when truck arrived seal the deal. That’s when the “seiner price” changed. I’d finance but didn’t necessarily like the rates so I wanted to pay cash. That’s when the secret meetings started taking place. Essentially seiner pricing no longer applied to me and now I’d have to pay 2k more. It was explained to me that “oh well if you finance you get the full seiner price”. Didn’t say that anywhere on the listing and the night before and day of this issue it was always left at “yep that’s the seiner price” I asked why is this the first I am hearing about it and was told by the sales manager “ that they just assume everyone will finance so they didn’t tell me”. Haha. It’s laughable! I get Jerry Seiner wants to make money and that they can make more money by getting me into GM financing but it’s ABSOLUTELY not right to put the terms of the deal on their website, get me in there say yes let’s do this and then last possible second tack on extras because I have the cash to buy outright. Post those terms on your DANG website Jerrah! I want to start seeing “financed seiner pricing” and “cash seiner pricing “ Pretty lame experience if you ask me.

DO NOT USE THIS JERRY SEINER GMC DEALERSHIP!!!! At least not for repairs!! And possibly not to purchase a GMC truck!! I’d give zero stars, but I had to give one in order to leave a review! Our 2024 GMC Denali HD 3500 has been in this repair shop, 3 separate times since May 2025, for the exact same problem. Engine overheating! The most recent time, we were on family vacay and had to be rescued!! It has been the better part of 4 months! Currently, the truck has been there for over a month, and the only update we are able to get ... Read More

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Google - Sep 15, 2025

DO NOT USE THIS JERRY SEINER GMC DEALERSHIP!!!! At least not for repairs!! And possibly not to purchase a GMC truck!! I’d give zero stars, but I had to give one in order to leave a review! Our 2024 GMC Denali HD 3500 has been in this repair shop, 3 separate times since May 2025, for the exact same problem. Engine overheating! The most recent time, we were on family vacay and had to be rescued!! It has been the better part of 4 months! Currently, the truck has been there for over a month, and the only update we are able to get is that they “are waiting for parts. The parts have shipped.” The service manager, does not answer phone calls or return messages or texts. He does not care! We have had to physically go in to the dealership service department every week to try to get any information. The summer has come and gone! We bought a new camp trailer and have not even been able to pick it up from the dealership because the rental we are having to use is not capable of pulling it! So frustrating!! Every time I go into the service department they act as if they have no idea who I am or what I’m there for! I’ve been there weekly for 4 months!! It’s crazy! Is it a GMC issue, or a dealership issue?! Either way, bad news!!! Stay clear!

I had an outstanding experience with Ashley and the sales team. In fact, I purchased not one, but three vehicles from them because of how well they treated me throughout the buying process. Unfortunately, my experience with the service department was the complete opposite. On December 23rd, the engine in my brand-new GMC Yukon failed with only 6,000 miles on it. My wife was left stranded, and I had to pay out of pocket to have the vehicle towed to the dealership. Despite the circumstances, I was not provided with a rental vehicle until January 5th—13 days later. During that time, ... Read More

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Google - Sep 12, 2025

I had an outstanding experience with Ashley and the sales team. In fact, I purchased not one, but three vehicles from them because of how well they treated me throughout the buying process. Unfortunately, my experience with the service department was the complete opposite. On December 23rd, the engine in my brand-new GMC Yukon failed with only 6,000 miles on it. My wife was left stranded, and I had to pay out of pocket to have the vehicle towed to the dealership. Despite the circumstances, I was not provided with a rental vehicle until January 5th—13 days later. During that time, my family was left without transportation, and not once did anyone from the service department call to ask how we were managing or what they could do to help. After more than five weeks, my Yukon was finally repaired. Due to personal circumstances, I was unable to pick it up immediately and kept the rental vehicle for two additional days. Those two days happened to fall over a weekend. Instead of showing the same understanding that I had shown throughout this ordeal, I received a phone call from the service manager, who spoke to me in an unprofessional and disrespectful manner, raising his voice and criticizing me for still having the rental car. Now, six months later, I received an email from Enterprise with a bill for $118 for those two extra days. Let me be clear: paying the $118 is not the issue. The issue is the principle. The dealership effectively saved 13 days of rental expenses because they failed to provide me with a rental when my vehicle first broke down. My family was without transportation for nearly two weeks, and no one seemed concerned. Yet here we are, making an issue over two extra days and a $118 charge. Customer service should be built on respect, empathy, and accountability. At no point during those 13 days without transportation did anyone from the service department reach out to apologize or offer assistance. However, when it came to recovering the rental, they had no hesitation in calling me immediately—and doing so in a completely unacceptable manner. I expect much more from a dealership that sells premium vehicles. While I continue to appreciate Ashley and the sales team for their professionalism, my experience with the service department has been deeply disappointing. No customer should be treated this way, especially after experiencing a major engine failure on a nearly new vehicle and showing patience throughout the entire repair process. This review is not about $118. It’s about how customers are treated when something goes wrong. Standing behind your customers should matter just as much as selling them a vehicle in the first place.

I had an extremely disappointing experience with Brad, the service manager at Jerry Seiner. After expressing concerns that the work done on my vehicle may have been improper, Brad flat-out told me he didn’t care if their work was at fault. He offered a free diagnosis, but then stated that even if the issue was caused by improper service, they still wouldn’t cover the cost to repair it. That alone was frustrating, but it got worse. When I pointed out that this attitude would make for a telling Google review, Brad threatened me—saying that if I left ... Read More

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Google - Aug 7, 2025

I had an extremely disappointing experience with Brad, the service manager at Jerry Seiner. After expressing concerns that the work done on my vehicle may have been improper, Brad flat-out told me he didn’t care if their work was at fault. He offered a free diagnosis, but then stated that even if the issue was caused by improper service, they still wouldn’t cover the cost to repair it. That alone was frustrating, but it got worse. When I pointed out that this attitude would make for a telling Google review, Brad threatened me—saying that if I left a negative review, he would do “absolutely nothing” for me going forward. That’s not how customer service works, Brad. People should be aware of how little accountability and professionalism I experienced here. If you value honesty, integrity, and being treated with respect, I’d recommend taking your business elsewhere. I certainly did.

This is at billing time, two weeks ago I had a battery replaced under warranty, this battery lasted two weeks and had to change it out but this time I had to pay for. I was told it’s gm policy not to warranty a warranty so I had to pay for a new battery. First, a new battery should last longer than two weeks, it should be warranty, second if this is the case how can I be sure you really changed out the battery of just put in a used battery. I feel this is very dishonest and ... Read More

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Google - Jul 18, 2025

This is at billing time, two weeks ago I had a battery replaced under warranty, this battery lasted two weeks and had to change it out but this time I had to pay for. I was told it’s gm policy not to warranty a warranty so I had to pay for a new battery. First, a new battery should last longer than two weeks, it should be warranty, second if this is the case how can I be sure you really changed out the battery of just put in a used battery. I feel this is very dishonest and feel like this is a scam.

Pretty disappointing showing from a bigger dealer. I purchased a truck early April from these guys. I had an appointment set to test drive the truck. I got a call from the sales manager saying they needed to replace the battery. And didn’t want me to waist my time going out there to drive a truck that wasn’t currently ready. After going through the process of buying the vehicle, I had a few things pop up on my truck that they claimed they fixed. They claimed they did an oil change, not even 2 months later I’m now ... Read More

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Google - May 31, 2025

Pretty disappointing showing from a bigger dealer. I purchased a truck early April from these guys. I had an appointment set to test drive the truck. I got a call from the sales manager saying they needed to replace the battery. And didn’t want me to waist my time going out there to drive a truck that wasn’t currently ready. After going through the process of buying the vehicle, I had a few things pop up on my truck that they claimed they fixed. They claimed they did an oil change, not even 2 months later I’m now having to do an oil change they never completed. They claimed they replaced that battery, well the battery is the original battery from 2017. They claimed they completed some front end work. I’m currently replacing my front wheel bearings. The sales manager is was rude when I presented these issues I was having. The service department clearly isn’t doing the work they are claiming. I wouldn’t recommend this dealer going forward. The whole point of buying a used vehicle from them was to avoid the “little dealership issues.” Hoping I was going to be provided with a high quality truck from a “reputable dealer”. Instead I’m dealing with everything I was trying to avoid. Not even 2 months into owning the truck I’m paying thousands of dollars to fix work they “already completed.” Do yourself a favor and take your business to someone who values the product they are selling.

The salesman was nice the night showing me the truck…. However when I sent my trade in info over that night to work a deal up in the morning I heard back a total of two texts and a call back hours later. From noon to 6 pm -hours spanning in between. After they low balled my trade in vehicle (2024 with 9k miles) nearly 3000 below rough trade in I was trying to counter offer to come up with a deal. I finally got a call back and talked about the counter offer to see if it was worth the trip to ... Read More

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Google - Mar 6, 2025

The salesman was nice the night showing me the truck…. However when I sent my trade in info over that night to work a deal up in the morning I heard back a total of two texts and a call back hours later. From noon to 6 pm -hours spanning in between. After they low balled my trade in vehicle (2024 with 9k miles) nearly 3000 below rough trade in I was trying to counter offer to come up with a deal. I finally got a call back and talked about the counter offer to see if it was worth the trip to go back down there and didn’t hear anything back for 3 hours saying that the truck was actually in the process of being sold, “sorry”. “The seiner experience” was worst than a Young dealership experience and that’s saying something. It wasn’t meant to be for that one but I will definitely be taking my business to a different dealer for a truck.

I previously left a 5 star review for the staff I worked with on the first purchase at Jerry Seiner. Stephen was such a great guy to work with when I bought my GMC Canyon Denali. He was kind and informative and helped me find the truck I was looking for. For the past year Bryon and Stephen have taken care of me with such great service. I wish I could say the same about the staff that I worked with this time. I just went in to have some maintenance done on my Canyon and during the waiting time I ... Read More

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Google - Mar 4, 2025

I previously left a 5 star review for the staff I worked with on the first purchase at Jerry Seiner. Stephen was such a great guy to work with when I bought my GMC Canyon Denali. He was kind and informative and helped me find the truck I was looking for. For the past year Bryon and Stephen have taken care of me with such great service. I wish I could say the same about the staff that I worked with this time. I just went in to have some maintenance done on my Canyon and during the waiting time I was greeted by (Ashley?) who asked if I wanted to look at any vehicles. They had a truck that I was interested in, but I had to discuss financing to make it fit our budget. I agreed to buy a truck ONLY if they were able to meet a specific payment. We worked on it and were able to make it work, or so we thought. We signed papers and when it came to the payment paper it was higher than we had agreed to. The accountant, Andy Tran, had made a mistake on the warranty that we had agreed to. It actually made the truck payment higher than we had agreed to. We were told that we could just get a reimbursement check to make up the difference of the agreed price and the price they sold it to us for so we could put that toward our monthly payment. We asked for some sort of documentation of that agreement. Leo told us that we didn't need to. We shouldn't have proceeded with the sale. We were told that we would receive an $1,800 CHECK in the mail. We waited for over 2 months to get the check and it never came. I eventually decided to call them to check on the status. The person who answered couldn't help me with the issue and said he would have the finance employee call me. It never happened. A few days later I called again and was told that they would call me back. This happened 5 TIMES! Finally I got the manager, Leo, who signed the paperwork agreeing on the $1,800 refund. I expressed my concern and frustration. He couldn't remember making that agreement. He told me that he couldn't find the agreement that we had made for the refund. He said he would look into it and told me to call him back Tuesday of the following week to check in. My wife went through the paperwork and found the written in agreement in the paperwork with his signature. I texted him on Wednesday with a photo of the signed paper to double check on the status. I got no response. Later that day I texted again and he said that he took care of it the day we talked and it should take 7-10 days to be processed. I thanked him for the time he took to take care of the issue and he didn't respond. 3 weeks later we're still waiting for a CHECK. Doing finances last night we found out that instead of sending us an $1,800 refund as promised, they applied it to our truck payment. That does nothing for us other than lower our payment for that month. We were relying on that agreed refund to apply to our payment each month. We now have that higher monthly payment that we were trying to avoid in the first place and the truck payment is now outside of our budget. In addition to this, they gave me the temporary paper license plate to tape in my window until I got the stickers for the personalized license plate that I already had that I was just going to take from my Canyon to the Tacoma. The temporary plate expired on February 2nd. I discussed this issue with them on the phone as well (once the sales rep FINALLY returned our phone call after a few previous phone calls) and they told me that I should get the registration and stickers in the mail in about 2 days. My temp plate had expired 10 days earlier. I got the stickers and registration paperwork in the mail longer than 2 days later and the registration paper said that it got registered on February 12, the day that I called. They completely forgot to take care of the registration until I called them with the issue. The sales department completely failed to meet my expectations as a returning customer since they didn't follow through as agreed and I don't recommend them if this is how they do business now.

I previously left a 5 star review for the staff I worked with on the first purchase at Jerry Seiner. Stephen was such a great guy to work with when I bought my GMC Canyon Denali. For the past year Bryon and Stephen have taken care of me with such great service. I wish I could say the same about the staff that I worked with this time. I just went in to have some maintenance done on my Canyon and during the waiting time I was greeted by (Ashley?) who asked if I wanted to look at any vehicles. They ... Read More

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DealerRater - Mar 3, 2025

I previously left a 5 star review for the staff I worked with on the first purchase at Jerry Seiner. Stephen was such a great guy to work with when I bought my GMC Canyon Denali. For the past year Bryon and Stephen have taken care of me with such great service. I wish I could say the same about the staff that I worked with this time. I just went in to have some maintenance done on my Canyon and during the waiting time I was greeted by (Ashley?) who asked if I wanted to look at any vehicles. They had a truck that I was interested in, but I had to discuss financing to make it fit our budget. I agreed to buy a truck ONLY if they were able to meet a specific payment. We worked on it and were able to make it work, or so we thought. We signed papers and when it came to the payment paper it was higher than we had agreed to. The accountant, Andy Tran, had made a mistake on the warranty that we had agreed to. It actually made the truck payment higher than we had agreed to. We were told that we could just get a reimbursement check to make up the difference of the agreed price and the price they sold it to us for so we could put that toward our monthly payment. We asked for some sort of documentation of that agreement. Leo told us that we didn't need to. We shouldn't have proceeded with the sale. We were told that we would receive an $1,800 CHECK in the mail. We waited for over 2 months to get the check and it never came. I eventually decided to call them to check on the status. The person who answered couldn't help me with the issue and said he would have the finance employee call me. It never happened. A few days later I called again and was told that they would call me back. This happened 5 TIMES! Finally I got the manager, Leo, who signed the paperwork agreeing on the $1,800 refund. I expressed my concern and frustration. He couldn't remember making that agreement. He told me that he couldn't find the agreement that we had made for the refund. He said he would look into it and told me to call him back Tuesday of the following week to check in. My wife went through the paperwork and found the written in agreement in the paperwork with his signature. I texted him on Wednesday with a photo of the signed paper to double check on the status. I got no response. Later that day I texted again and he said that he took care of it the day we talked and it should take 7-10 days to be processed. I thanked him for the time he took to take care of the issue and he didn't respond. 3 weeks later we're still waiting for a CHECK. Doing finances last night we found out that instead of sending us an $1,800 refund as promised, they applied it to our truck payment. That does nothing for us other than lower our payment for that month. We were relying on that agreed refund to apply to our payment each month. We now have that higher monthly payment that we were trying to avoid in the first place and the truck payment is now outside of our budget. In addition to this, they gave me the temporary paper license plate to tape in my window until I got the stickers for the personalized license plate that I already had that I was just going to take from my Canyon to the Tacoma. The temporary plate expired on February 2nd. I discussed this issue with them on the phone as well (once the sales rep FINALLY returned our phone call after a few previous phone calls) and they told me that I should get the registration and stickers in the mail in about 2 days. My temp plate had expired 10 days earlier. I got the stickers and registration paperwork in the mail longer than 2 days later and the registration paper said that it got registered on February 12, the day that I called. They completely forgot to take care of the registration until I called them with the issue. I will never do business here again and don't recommend them to others either.

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I've never had my oil changed and not have the company top all my fluids, until now.

The only good thing about working with this dealership was the truck my husband wanted was at this dealership. He is very happy with the Truck extremely dissatisfied with the service of the north Salt Lake branch of Jerry Seiner. The service was horrible!!! We made an appointment to test drive with a truck there. It was so dirty. They had to go wash the windshield. The appointment was made two days prior. We now are waiting for our license plates, which they’re blaming the DMV. I know this isn’t true. The DMV is very on top of ... Read More

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Google - Jan 20, 2025

The only good thing about working with this dealership was the truck my husband wanted was at this dealership. He is very happy with the Truck extremely dissatisfied with the service of the north Salt Lake branch of Jerry Seiner. The service was horrible!!! We made an appointment to test drive with a truck there. It was so dirty. They had to go wash the windshield. The appointment was made two days prior. We now are waiting for our license plates, which they’re blaming the DMV. I know this isn’t true. The DMV is very on top of all of their services right now. Jerry signer however is not the north salt lake branch is horrible for service. Jerry Schaaf/Dana Baur

Brought my Subaru in for an oil change but they drained the transmission fluid. The car was driving loud so we took it to another mechanic who confirmed Jerry Seiner had actually drained my transmission fluid instead of my oil and that we were extremely lucky our transmission was still working. Said we were extremely lucky our transmission still works, especially since it’s CVT. Still waiting on that refund plus the transmission fluid reimbursement 2 months later.

The technician did the work satisfactorily The service advisor charged excessive miscellaneous charges and cant explain what the charge is. The shop charge has a cap of $65 but they charged me $500. The service manager was not able to justify and didn’t care. The vehicle has been serviced there since new but we won’t do business with Seiner again with our GMC or Kia.

Worst customer service ever. I bought a new at4 took it in for first oil change and a bad sensor. Not only did they not fix the sensor but they didn’t honor my first oil change free. I asked to talk to manager and they told me to go find my salesman. What a joke. My experience with them was all bad 80,000 and don’t even get an oil change. Typical promise you whatever they can until you get your vehicle then soon as you drive away everything changes. I wouldn’t recommend anyone to buy a vehicle from ... Read More

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Google - Dec 2, 2024

Worst customer service ever. I bought a new at4 took it in for first oil change and a bad sensor. Not only did they not fix the sensor but they didn’t honor my first oil change free. I asked to talk to manager and they told me to go find my salesman. What a joke. My experience with them was all bad 80,000 and don’t even get an oil change. Typical promise you whatever they can until you get your vehicle then soon as you drive away everything changes. I wouldn’t recommend anyone to buy a vehicle from them.

I was interested in the new 2025 GMC Sierra EV trucks and had a specific color in mind, particularly given the MSRP exceeding $100K. I spoke with a salesman who had the truck I wanted in transit, and I was ready to secure it at once. Unfortunately, the salesperson, seemed unfamiliar with the vehicle and could not answer any of my questions. I then managed to reach the so-called manager, who assured me that all I needed to do was sign a contract and put down a $1,000 deposit to secure the truck. However, after spending two days calling and emailing, to ... Read More

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Google - Dec 1, 2024

I was interested in the new 2025 GMC Sierra EV trucks and had a specific color in mind, particularly given the MSRP exceeding $100K. I spoke with a salesman who had the truck I wanted in transit, and I was ready to secure it at once. Unfortunately, the salesperson, seemed unfamiliar with the vehicle and could not answer any of my questions. I then managed to reach the so-called manager, who assured me that all I needed to do was sign a contract and put down a $1,000 deposit to secure the truck. However, after spending two days calling and emailing, to request the contract and provide my credit card information, I was repeatedly and consistently told that the paperwork was on its way. Although they took my credit card details, they did not process the deposit. Given the high value of the truck, I was disgusted by their lack of interest in what should have been an easy guaranteed sale. After waiting twelve more hours for documentation that never arrived, I decided to reach out to another dealership. They had my contract sent and everything sorted out for me in less than an hour with minimal effort on their part. As a result, I am now happily the owner of a 2025 GMC Sierra Denali EV truck, but unfortunately, it is not due to the efforts of the first dealership. They lost a sale simply by failing to show the necessary interest and responsiveness.

I purchased a new GMC Denali 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage ... Read More

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Google - Nov 19, 2024

I purchased a new GMC Denali 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage was still present and could cause the tailgate to open on its own, even after the recall repair. My truck has never been in an accident or damaged, so I contacted both the Las Vegas dealership, where I purchased the truck, and the Bountiful dealership, where it’s been serviced. Unfortunately, neither location was willing to take responsibility for the issue. Instead, I was told to call GMC directly. It’s incredibly disappointing. This truck cost nearly $100,000, and I trusted Jerry Seiner GMC with both the sale and ongoing maintenance. To find out there’s a significant issue with the tailgate—and then be told it’s my responsibility to deal with—is beyond frustrating. I expected better accountability and customer service from a dealership group I’ve spent so much money with. It feels like once they’ve made the sale, they’re no longer invested in taking care of their customers. Sadly, I can’t recommend Jerry Seiner GMC to anyone based on this experience. Looks like it’s time to go back to Ford.

I purchased a new GMC 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage was ... Read More

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DealerRater - Nov 19, 2024

I purchased a new GMC 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage was still present and could cause the tailgate to open on its own, even after the recall repair. My truck has never been in an accident or damaged, so I contacted both the Las Vegas dealership, where I purchased the truck, and the Bountiful dealership, where it’s been serviced. Unfortunately, neither location was willing to take responsibility for the issue. Instead, I was told to call GMC directly. It’s incredibly disappointing. This truck cost nearly $100,000, and I trusted Jerry Seiner GMC with both the sale and ongoing maintenance. To find out there’s a significant issue with the tailgate—and then be told it’s my responsibility to deal with—is beyond frustrating. I expected better accountability and customer service from a dealership group I’ve spent so much money with. It feels like once they’ve made the sale, they’re no longer invested in taking care of their customers. Sadly, I can’t recommend Jerry Seiner GMC to anyone based on this experience.

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Would definately recommend Jerry Seiner's Dealership in North Salt Lake. Kymani was great! He picked-up the ball when the salesperson I was working with left the Dealership. He was courteous, pleasant, responsive and in general easy to work with. Spencer also did a great job with my out-of-state DMV paperwork, and made registering in California a breeze. Wish you had a Dealership in Southern California!

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Bought the vehicle about two months ago 2013 GMC Denali 2500 diesel 238,000 miles. The car is in a good condition when I bought it I disclose to the sales person that I’m coming from Colorado so less than a month when I get to Denver, the check engine light came on and diagnosed. It has some kind of emission issue which I tried to discuss with them. The management was just literally. Ignoring me like they don’t care now I cannot register in Colorado because of the emission my county requires emission which I guess they knew about the defect ... Read More

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Google - Oct 28, 2024

Bought the vehicle about two months ago 2013 GMC Denali 2500 diesel 238,000 miles. The car is in a good condition when I bought it I disclose to the sales person that I’m coming from Colorado so less than a month when I get to Denver, the check engine light came on and diagnosed. It has some kind of emission issue which I tried to discuss with them. The management was just literally. Ignoring me like they don’t care now I cannot register in Colorado because of the emission my county requires emission which I guess they knew about the defect so they just trying to fix it temporarily until I get there that’s exactly what happened The check engine light came on now. I personally have a bad experience with this dealership.

We worked with Scot Phillips to buy a Toyota Sequoia from out of town. At first Scot seemed committed to helping us navigate the remote purchasing process but as the sale proceeded we encountered several issues: 1. The dealership sat on the funding paperwork for days delaying the purchase until we resent the paperwork which delayed shipment of the vehicle. 2. After purchasing the vehicle, the title paperwork was supposedly mailed to our local DMV but after talking to Scot several times to obtain tracking information or a timeline for the paperwork we were never given any answer and our calls and ... Read More

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Google - Oct 5, 2024

We worked with Scot Phillips to buy a Toyota Sequoia from out of town. At first Scot seemed committed to helping us navigate the remote purchasing process but as the sale proceeded we encountered several issues: 1. The dealership sat on the funding paperwork for days delaying the purchase until we resent the paperwork which delayed shipment of the vehicle. 2. After purchasing the vehicle, the title paperwork was supposedly mailed to our local DMV but after talking to Scot several times to obtain tracking information or a timeline for the paperwork we were never given any answer and our calls and texts were usually ignored by Scot. 3. We had the vehicle shipped to us and when the vehicle arrived we were surprised to find that the vehicle had locking lug nuts on the wheels but no "key" for those lug nuts was included with the vehicle. 4. The online listing said the vehicle had two sets of ignition keys but when the vehicle arrived it only had one ignition key. It was apparent that once the sale paperwork was complete, Scot and the dealership "washed" their hands of us and saw no need to treat us with respect, return our calls, or answer our questions.

I talked to Donahvan last Thursday about a truck I want to trade. He just said I will talk to my Boss and we will give you a trade number for you truck. Text them Friday, Saturday and today Monday and no response. It seems to be very non professional. Even if they were to say no I just want a answer.

Very prompt and professional, willing to work with you to schedule convenient appointment, nice waiting area.

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I brought my dads car in for service a few weeks ago. Unfortunately my service writer was Brandon, I had a terrible experience with him. He’s very impatient and rude. Fairly certain he would guide an unknowing customer in the wrong direction.

After having owned the vehicle for a little while now, I have a few complaints that have caused me to alter my review. Apparently new GMCs ship with low front and rear differential fluid, and low transfer case fluid. This is unacceptable behavior from a car manufacturer, as I'm sure the low fluids are a result of both penny-pinching to save money in the manufacturing process and in order to actually cause the customer to have "surprise" truck problems that they suddenly need an expensive emergency mechanic service to remedy. Coupling the low fluids with shipping the ... Read More

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Google - Aug 14, 2024

After having owned the vehicle for a little while now, I have a few complaints that have caused me to alter my review. Apparently new GMCs ship with low front and rear differential fluid, and low transfer case fluid. This is unacceptable behavior from a car manufacturer, as I'm sure the low fluids are a result of both penny-pinching to save money in the manufacturing process and in order to actually cause the customer to have "surprise" truck problems that they suddenly need an expensive emergency mechanic service to remedy. Coupling the low fluids with shipping the license plates after the temporary vehicle tags expired brings this review to one star.

One good thing is that they got me in quickly but that's where the good ends. My truck problem was misdiagnosed and resulting in me having to take it to my local dealer to have it properly repaired when I got back to Washington from our trip. I spent over $4000.00 dollars at Jerry Seiners for what I now believe was work that didn't need to be done. My bill from my local dealer Titus Will cost me an additional $1600.00. I would like to be contacted to discuss this issue.

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Very disappointed in service. I’m having to find time in my schedule to return as they did not properly install the air filter, the alignment was not done well as now my car shakes. 2.5 hours waiting for the first visit, and have to return for who knows how long, being billed labor at $74 an hour. This will be the final time I go to this dealership.

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